Store Policy
What is the availability status of items on the site?
All items for sale on the Runyaro.com e-boutique are available. If you wish to order a significant number of a particular item, please contact our Customer Service department by email.
How may I get assistance with my online order?
Please contact our Customer Service department by email, and we will get right back with you within 24 hours.
How accurate is color display on the Internet?
Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.
How do I change information on my order after it has been placed?
Please contact us by email (runyaro@runyaro.com) as soon as possible and we will change your order accordingly with no problem.
Will my gift order include an invoice where the price of the items is not shown?
An order will be considered a "gift" if the civil status, last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items is not shown will be included in the package that is sent to the gift recipient.
To request an invoice where the price is not shown, even if your invoicing information is identical to your delivery information, please contact us by email.
Which method of payments are accepted on Runyaro.com?​
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You can only pay for your purchase with a credit or debit card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover® and China Union Pay®. You should enter your credit card or debit card number, its expiry date and its card verification number on the relevant page. Payments via PayPal® and Apple Pay® are accepted.
Is my payment secure?
All the transactions made on the Runyaro.com website is secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. RUNYARO INC. has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
Do you accept international credit cards?
We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.
When will my credit card be debited?
Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed